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Head of IT Services & Operations

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The details


Arthur are delighted to partnered with a leading reinsurer who are looking for a Head of IT Services & Operations to join the business.

Are you a seasoned and strategic IT professional looking for an exciting new challenge? We are seeking a dynamic and experienced IT Service Support and Operations Leader to drive the delivery of cutting-edge IT services. If you are passionate about leveraging technology to enhance business operations, this could be the perfect opportunity for you.

Role Overview:

As the IT Service Support and Operations Leader, you will play a pivotal role in ensuring the seamless delivery of IT services across the company. Your primary responsibilities will include overseeing the development and implementation of IT service management practices, optimising operational processes, and managing the day-to-day operations of our IT service desk.

Key Responsibilities:

  • Lead the development and implementation of innovative operations and service delivery practices to enhance system performance, scalability, and reliability.
  • Identify and implement pioneering technologies to improve the efficiency and effectiveness of the operations and service delivery processes.
  • Establish comprehensive performance metrics to monitor and evaluate the success of the infrastructure migration initiatives.
  • Proactively identify potential risks and issues that may affect system operations, and devise strategic solutions to mitigate them.
  • Establish a center of excellence focused on driving innovation and continuous improvement in operations and service delivery.

Essential Requirements:

  • Bachelor’s or master’s degree in a related field.
  • Demonstrated passion for enhancing the employee experience.
  • Extensive experience in IT service delivery and operations, with a proven track record in leadership roles.
  • In-depth knowledge of IT service management frameworks, such as ITIL.
  • Substantial hands-on experience with Service Now.

Join our team and be part of an exciting journey to transform our IT service operations. If you're ready to take on this challenge and make a significant impact, we want to hear from you.
Apply now to be considered for this exceptional opportunity.

Applications Closed