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Head of Operations

Applications for this role are now closed. View similar roles here.
The details


Arthur is partnered with a Leading Specialty Insurer to hire a Head of Underwriting Operations on a 12-month fixed term contract.

Purpose of the role:

  • To work as part of the senior management team and be accountable for all aspects of end-to-end underwriting operational management and service delivery.
  • Develop and implement operational plans and controls, including SLAs and KPIs that ensure delivery of service and quality standards across all areas and sites.
  • Manage and provide strategic leadership to Underwriting Operations being directly responsible for the Quality Assurance, Underwriting Controls, Delegated Underwriting Authority and Bordereaux Management teams.

Key skills/competencies:

  • Experience working on market initiatives including Blueprint 2.
  • Ability to provide clear and credible vision.
  • Experience in developing, mentoring and motivating staff.
  • Previous experience in oversight of Delegated Authority, Quality Assurance and Underwriting Controls.
  • Successfully implement company strategy, meeting targets and deadlines.
Applications Closed