Arthur Recruitment have partnered with a global Reinsurer to support with their search for a Technical Risk Specialist.You will be responsible for fully integrating the company's customer management framework, strategy, and operational policies across the organisation. The role involves providing expertise, training, and guidance while actively contributing to the development and cultivation of an outcome-focused learning culture within the operations team.
Responsibilities
Offer subject matter expertise and deliver training, coaching, and guidance.
Conduct analysis on customer, product, and service data to establish customer service standards and product requirements, utilising data for risk-based decision-making.
Integrate key service principles into practices through the ongoing development, assessment, and use of operational and conduct risk frameworks, appetites, tolerances, and business standards.
Advocate for the achievement of positive business and customer outcomes, fostering a culture of continuous improvement through clear and concise documentation of expectations.
Provide operational risk management, control assessments, and first-line risk and control assurance to ensure compliance with the company's policies, as well as legal and regulatory obligations.
Develop and embed a Deal Readiness Framework with a focus on operational and customer considerations.
Lead the development of standards, documents, methodologies, and playbooks for timely due diligence on potential new deals.
Develop efficient standards, control systems, procedures, and methodologies for the seamless on boarding of additional books of business.
Deliver clear, concise, and unambiguous analysis of operational changes, particularly in response to regulatory changes, applying technical and business knowledge to communicate requirements and implementation plans.
Requirements
Possession of CII qualification (or similar): CF1: UK Financial Services, Regulation, and Ethics; FA1: Life Office Administration; FA2: Pensions Administration.
Extensive operational experience in financial services with a strong working knowledge of UK legal and regulatory requirements related to core product lines.
Demonstrated ability to take full responsibility for delivering key components of business and operational strategy.
Proven experience in embedding efficient administration standards and practices, particularly in annuity business.
Track record of leading and driving continuous improvement, as well as developing innovative and efficient problem-solving solutions.
Ability to produce clear, concise, and unambiguous documentation and presentations for various stakeholders.
Excellent analytical and problem-solving skills, with a background in investigating root causes and proposing solutions.
Experience in analysing and delivering outcome-focused change in a matrix structure with geographically distributed teams.
If of interest, please apply or email your resume to Lachlan.callaghan@arthur-dev.sobold.dev for a confidential discussion.
